Taking charge of the most profitable recurring customers is a great way to build business success because keeping good customers is less costly than regularly finding new ones. Therefore, Customer retention can be seen as the action that a business undertakes in order to reduce customer shortcomings. Before a business can claim a successful customer retention, it depends on the kind of contact or relationship such business builds with its customer at present and throughout an entire lifetime. To continuously improve your existing customer retention strategy, here are 15 Customer Retention Strategies that Works as published by Gregory Ciotti on Help Scout. (Click here to read).
Don’t forget to check out my past articles on how to know your team role and also, how to use SERVQUAL model, 5WHYS and PDSA tools to improve your customer service processes. Thanks for your time.
To find out more about how I can be of help to you, send me a connection request on LinkedIn, or send me a message directly.
EMAIL Temitope Adelekan
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Published by Temitope Adelekan
"Temi" is a technology/education enthusiast with an entrepreneurial mindset. He is a professional with over 10yrs of cognate experience whose high creative expertise is based on his technological and business background in ICT, Start-ups, Media, Higher Education and Logistic Operations. This enables him to strategise, design, build, control, identify, direct, evaluate, regulate and advice at everything about customer relationship, project management, technology, customer services management, process management, education administration, operations management, student services, service management, start-ups, people and organisational development. 'Temi' as fondly called has a solid ethic background with a professional obligation and responsibility as well as an exceptional approach to deal with people. Above all, he wants to help start-ups, organisations and people perform better, faster, achieve a result and be profitable. He has a PhD in Education, an MBA, and an Expert-level certification in IT Service Management. Temi hopes to gain knowledge on a daily basis in all areas of business, management, education, start-ups and technology now and future.
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