Thanks to Bain & Company for the wonderful Infographic. I found the information very useful and i thought i should share it with you all. My favourite question is “In the eyes of your customers, what do you stand for?”. If every leader, CEO, employers and employees can genuinely provide an answer to the above questions, walk the talk, It will make a great difference! in the experience journey of every customer and in return add excellent value to the organisation.
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