Should You Always Listen to the Customer? [Infographic]


How your business interacts with customers is essential to its success. While hearing out customer complaints or feedback is helpful to determine what’s working or what’s not, there are times when it’s equally as important to move forward.

It’s easy to spend all of your time fixing what’s broken, but you may want to take a step back to evaluate if this is helping your business grow. If care is not taken, you may miss out on valuable opportunities to innovate, shock and surprise your customers, or challenge people’s thinking particularly if you’re an entrepreneur or business owner looking for ways to move the needle.

While listening to your customer is important, check out this infographic below by Valpak for a different perspective on the topic. They list company scenarios, marketing tips, and common customers you’ll face along the way.


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Brought to you by Valpak

Post submitted by Megan Darmody

Edited by Temitope Adelekan

Are You Experienced? Customer Vs Organisation.


Thanks to Bain & Company for the wonderful Infographic. I found the information very useful and i thought i should share it with you all. My favourite question is “In the eyes of your customers, what do you stand for?”. If every leader, CEO, employers and employees can genuinely provide an answer to the above questions, walk the talk, It will make a great difference! in the experience journey of every customer and in return add excellent value to the organisation.

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LinkedIn connect: Temitope Adelekan

Twitter connect: @taymethorpenj