Sapere aude – "Dare to know" – Quintus Horatius Flaccus
Author: Temitope Adelekan
Temitope "Temi" Adelekan is a education/technology enthusiast with an entrepreneurial mindset. He is a professional with over 10yrs of cognate experience in Africa, Europe, and Australasia.
In your workplace, there is always someone you are influencing indirectly either in a way that is good or the other way. So therefore, leaders of organisations pay attention to their employees more than ever before. Leaders mentor their followers passionately and constantly, work towards creating a happier workplace for employees to carry out their duties every single day. This act can be seen as one of the ways to boost the morale of employees’ positively in order to affect the ROI aside other organisational goals.
As leaders of organisations, our focus should be about how to empower, how to maximise employee’s potentials and also, to make their lives easier by equipping them with the right information needed day in day out. If and when we can practise these little things religiously, then we can be rest assured of achieving our desired organisational mission, vision and growth. Below are 9 ultimate tips to help employees’ increase their productivity at work.
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One of the things a lot of us will be doing in a couple of days is setting goals for the new year and some of us already have. Why not ask yourself this quick question. Are your goals for 2017 S.M.A.R.T? If you are not sure, you can read more about S.M.A.R.T Goals, how to set S.M.A.R.T goals + Goals questionnaire here
Goal setting is very important to individuals, businesses.. and in other to achieve the objectives lined up for the year, we should show more dedication & discipline. Some of the benefits of goal setting are: It enables clearer focus, optimum use of resources, effective use of time, gives clarity in decision-making etc. Read below how to set up and achieve your 2017 business goals.
If part of your set goals for 2017 is to test an idea out or start a new venture, out of other important things to consider, a business plan is one. You can’t erect a building without having it on paper. It’s the same with businesses; you need to write it out.
How do I write a business plan?
Why do I need a business plan?
What will having a business plan do for me?
Check in this infographic how to set up a business plan in 10 simple steps.
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Thanks to Bain & Company for the wonderful Infographic. I found the information very useful and i thought i should share it with you all. My favourite question is “In the eyes of your customers, what do you stand for?”. If every leader, CEO, employers and employees can genuinely provide an answer to the above questions, walk the talk, It will make a great difference! in the experience journey of every customer and in return add excellent value to the organisation.
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Online (www – world wide web) is where it happens these days. Brick and Mortar stores are doing pretty fine but the online market place is bigger and the future of most product/services oriented businesses. In terms of returns, the gap between an online market place compared to a physical shop can’t be ignored. The market is enormous. What are you waiting for? Is your business online yet or you are planning that anytime soon? Remember, it all starts from having an online presence. Below is an infographic that can guide you in starting your online business today.
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In a world where technology is increasingly available to more customers and changing the way customer service delivery is being done, organizations need to think ahead of their customers if they want to remain competitive among other things. These days, customer service is just not enough but improved customer service is the new language likewise customer experience. We have moved from just customer experience to the era of improved customer experience in our deliveries. Improved customer service + improved customer experience will produce great customer relationship. Lately, according to customer service scholars, customers are now more interested in a SMART customer relationship – S(specific), M(measurable), A(achievable), R(reliable) and T(time-bound) by also moving from reactive customer service approach, to what we have today called – proactive customer service approach.
Below is an infographic highlighting 6 key benefits of proactive customer service. But before then, let me ask us a question:
When last did you ask your people, your team, department and the business as a whole “what a good customer service is?” Remember, customer service is everyone’s responsibility. So therefore, we all need to be involved in other to unlock opportunities, explore and contribute our own quota to better improve customer service delivery.
Please attend to the polls below as your valuable contribution is needed.
If your answer is yes, how are you then analyzing and translating the information received? If you don’t have a feedback channel, it is never too late. Start now so that you don’t miss out on what your customers really want.
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As a believer and advocate of “improvement” be it plans, processes or techniques to achieve improvement for humans and businesses, I am of the opinion that feedback is the simplest and the most effective way to achieve improvement while reducing costs. As we may know, improvement could mean an upgrade, a refinement, advancement, or being better than before depending on the context we are looking at things either towards human improvement or business improvement. Once again, I strongly believe in the power of feedback towards human growth or business growth.
What is feedback? A feedback is an information or statement of human views about something.
Feedback can be described as a result gotten after a reaction/introduction into a live environment – a real world experience. Feedback also occurs when an environment reacts to an action or behaviour. Knowing that feedback is an essential part of growth, it can help an individual or business raise awareness of strengths and weaknesses for improvement.
E.g. In terms of expectations from people’s point of view, feedback can provide clear indications of how great you are as a person and how to be a better version of yourself (for individual who is an employee – feedback can come through a performance statement from your line manager) and in a case of business, feedback can give clear indications of how great a product is, how efficient a process is, how fast a service is or how horrible a service is from the customer’s viewpoint etc.
It is good for us to know that feedback can come in two ways but the gathering/processing of feedback comes in various ways.
Positive way – This comes in terms of praises
Negative way – This comes in terms of criticism
Both one is very helpful and experts believe constructive feedbacks should have both, telling you what you are doing right and what you should improve upon.
From experience, most people will argue feedbacks are towards change. Please share your answer below.
Here is what the experts are saying about feedback:
To conclude on this short write up, the business/organization doing great today are the ones constantly asking and searching for ways to do things differently, be best at what they do, how to serve people or organisation better. Always know that an effective feedback motivates, helps individual be a better version of self, helps businesses improve on performance, promotes growth and also, open up opportunities for learning and development.
NB: It is advisable to promote and encourage continuous improvement either for human improvement or for business improvement.
Remember, information/knowledge is never enough. Let us spread the word!
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More customers are coming online daily. The online community is a world on its own with so many activities to do. Thanks to the scientists who predicted that companies that leverage on the power of internet will be the companies ruling the world. This is what is happening today. We have moved from the industrial age to the information age. Like we all know, the online community is inter-connected thereby opening a world of opportunities to organisations through various social media channels. It is advisable for businesses to continuously take advantage of the rise of these social media platforms to reach out to their customers which will in-turn grow the business.
Are you interested in sharing valuable content to a clearly defined audience?
Do you want to increase customer retention?
Are you interested in increasing sales by converting a one-time customer to a returning customer?
When you know what your customers want, when you meet their demands in a timely manner and most importantlywhen yougive them that 7 star treatment each and every time, they will always come back to you! Check out the below infographic for more ways.
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Are you modern in the way you lead the people under you? Remember that meeting the demands of customers/employees starts from the internal before the external. What kind of relationship do you build with your people?
